Refund & Returns Policy for Vlitzmo Sleepwear – Online Shopping of Sleepwear

Last Updated: [Date]

1. Introduction

Welcome to Vlitzmo Sleepwear (“App,” “we,” “our,” or “us”).
This Refund & Returns Policy explains how we handle product returns, exchanges, and refunds for purchases made through the Vlitzmo Sleepwear mobile application.

We aim to provide a pleasant shopping experience, and your satisfaction is our top priority.
By placing an order through our app, you agree to the terms in this policy.

For questions, please contact our support team at [support@vlitzmosleepwear.com].

2. Eligibility for Returns

We accept returns under the following conditions:

  • The product received is defective, damaged, or incorrect.
  • The item is unused, unwashed, and in its original packaging, with all tags and labels intact.
  • The return request is made within 7–14 days of delivery.

Note: Returns are not accepted for worn, washed, or altered items due to hygiene and safety reasons.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Intimate or sleepwear sets that have been tried on or used
  • Lingerie, robes, nightgowns, and accessories once opened
  • Custom-made or personalized sleepwear
  • Sale, clearance, or discounted items
  • Gift cards or promotional vouchers

Always check product descriptions before ordering to confirm eligibility for return.

4. Return Process

If you receive an incorrect or damaged item:

  1. Contact us at [support@vlitzmosleepwear.com] within 7 days of receiving the order.
  2. Provide:
    • Your order number
    • A brief description of the issue
    • Photos or videos showing the damage, defect, or incorrect product
  3. Our team will review your request and send you return instructions, including the return authorization code (if required).

Once approved, ship the product back to us following our provided return guidelines.

5. Return Shipping

  • If the return is due to our error (e.g., defective, damaged, or incorrect item), Vlitzmo Sleepwear will cover the shipping costs.
  • If the return is due to other reasons (e.g., wrong size ordered or change of mind), you will be responsible for the return shipping fees.
  • We recommend using a trackable courier service for safe return delivery.

6. Inspection & Approval

Once your returned item is received:

  • It will be inspected within 3–5 business days.
  • We’ll notify you by email or SMS whether your return is approved or rejected.
  • If approved, you may choose between a refund, exchange, or store credit, depending on product availability.

If the return does not meet eligibility criteria (e.g., item shows signs of use or washing), the item will be sent back at your expense.

7. Refunds

Refunds will be processed through the original payment method or as store credit.

  • Refunds are typically completed within 5–10 business days after approval.
  • Processing times may vary depending on your payment provider or bank.

If the payment was made through third-party gateways (e.g., Paystack, Flutterwave, or Stripe), their standard refund timelines will apply.

8. Exchanges

We accept exchanges if:

  • The item meets all return conditions, and
  • The requested size or color is available in stock.

If the desired product is unavailable, you can choose a store credit or refund instead.

9. Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank or payment account.
  2. Contact your bank or payment provider, as posting delays can occur.
  3. If you’ve done the above and still haven’t received your refund, email us at [support@vlitzmosleepwear.com] with your order details.

10. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery.
  • Provide photos or videos as evidence.
    We’ll promptly arrange for a replacement or refund, at no extra cost to you.

11. Cancellations

  • Orders can be canceled within 12 hours of placement, provided the order hasn’t been shipped.
  • Once dispatched, cancellations are no longer possible.
  • Refunds for approved cancellations are processed within 3–5 business days.

12. Force Majeure

We are not liable for delays or delivery issues caused by factors beyond our control, such as:

  • Natural disasters or weather conditions
  • Customs delays
  • Courier disruptions, strikes, or pandemics

We’ll do our best to keep you informed of such situations.

13. Contact Us

For returns, exchanges, or refund inquiries, please reach out to:

Vlitzmo Sleepwear Support Team
📧 Email: [support@vlitzmosleepwear.com]
📍 Address: [Your Business Address]
🕓 Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (Local Time)

14. Updates to This Policy

We may update this Refund & Returns Policy periodically to reflect operational changes or updates to applicable consumer laws.
All revisions will be published here with a new “Last Updated” date.
Please review this policy regularly for the latest version.

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